Archive for the ‘Virtual Customer Service’ Category


AT&T Introduces Virtual Customer Service Reps (T)

AT&T (NYSE:T) introduced Kate, a virtual customer-service representative, to the BusinessDirect Portfolio. Customers visiting the AT&T BusinessDirect Portfolio can now ask Kate questions. The company says that Kate will be able to answer customer questions with both written and spoken responses and will be able to guide customers through the device upgrade selection process. Live [...]

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